This user guide includes a brief description of the features and capabilities, modes of operation, and step-by-step procedures for the CarbonChat platform access and use.

Setup your account

• Create a CarbonChat account (opens new window)
• Configure your profile (opens new window)
• Update account details (opens new window)
• Invite your team members (opens new window)

Channels

• Website Live-chat (opens new window)
• Facebook (opens new window)
• Instagram (opens new window)
• Twitter (opens new window)
• WhatsApp via Twilio (opens new window)
• API Channel (opens new window)

Features

• Campaigns (opens new window)
• Canned responses (opens new window)
• Contacts (opens new window)
• Conversation Routing (opens new window)
• Interactive Messages (opens new window)
• Multilingual Support (opens new window)
• Reports (opens new window)
• Webhooks (opens new window)