Introduction

CarbonChat is able to integrate with multiple conversation channels like website live-chat, email, Facebook page, Twitter handle, WhatsApp, and many more. It displays conversations from different channels, thereby building a single view of the conversations and helps in reducing the time required to switch between the tools. Mobile applications for CarbonChat (available for both Android and iOS) enables you to browse through conversations, reply to messages and collaborate with your teams. This user guide includes a brief description of the features and capabilities, modes of operation, and step-by-step procedures for the CarbonChat platform access and use.